We kick off the new year by exploring social media customer service and how to get it right. We speak to Joshua March, creator of a great social media management tool Conversocial.com and get his top tips and best practice in social media customer service. Conversocial produce a fantastically simple yet in our opinion brilliant tool designed to help businesses large and small better manage their online social media customer service in Facebook and Twitter.

Check out the 1 user license edition of Conversocial or try their free 14 day trial for the team edition.


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